Last Updated: March 2026

1. Company Information

This official Limited Warranty Policy is issued and operated by Sync Smart Technology Co., Ltd (hereinafter referred to as “we”, “us”, or “our”).

Official Website: joyorride.com

Support Email: info@joyorride.com

Business Address: Qiangfang Logistics Park, Santang Town, Nanning, Guangxi, China

2. Limited Warranty Overview

We provide a limited manufacturer warranty for all JOYOR electric scooters and accessories purchased directly from our official website joyorride.com. This warranty covers manufacturing defects in materials and workmanship under normal household use.The warranty term commences on the product delivery date. This warranty is valid only for the original purchaser and is non-transferable to third parties or subsequent owners.All warranty coverage is exclusive of normal wear and tear caused by daily use.

3. Official Warranty Periods

The following component warranty terms apply to all products, unless otherwise stipulated by local mandatory consumer protection laws.Product ComponentWarranty PeriodFrame Structure12 MonthsMotor12 MonthsMotor Hall Sensor / Motor Bearings6 MonthsController6 MonthsDisplay / LCD Screen6 MonthsOriginal Charger6 MonthsLithium Battery6 MonthsThrottle / Electronic Wiring / Folding Mechanism6 MonthsLighting System3 MonthsAll Other Factory Manufacturing Components12 Months

4. Warranty Coverage Scope

This warranty only covers failures and damage caused byfactory manufacturing issues under normal, compliant daily use, including:

• Defective raw materials and factory assembly flaws
• Original electrical component failure unrelated to human error
• Mechanical structural failure caused by manufacturing defects

Upon valid warranty verification, we reserve the right to provide one or more solutions at our discretion: free replacement parts, professional repair guidance, official product repair, full product replacement, or other reasonable after-sales remedies.

5. Special Battery Warranty Terms

The battery warranty covers only manufacturing defects and abnormal functional failures occurring during normal, standard use.Natural battery capacity attenuation caused by charging cycles, long-term use, aging, improper storage, or environmental changes is a normal physical phenomenon and not covered by warranty.Battery damage caused by water ingress, improper charging, unauthorized modification, impact damage, or human misuse is excluded from warranty coverage.Any replacement battery provided under warranty will only inherit the remaining term of the original product warranty and does not reset or extend the original warranty period.

6. Warranty Exclusions (Non-Covered Items)

The following situations and components are not eligible for free warranty service:

6.1 Normal Wear & Tear Parts

Consumable and cosmetic parts naturally worn during daily use: tires, inner tubes, brake pads, brake discs, brake cables, handle grips, footpads, plastic casings, surface scratches, paint fading, stickers and other cosmetic damage.

6.2 Human-Caused Damage

Damage resulting from accidents, falls, collisions, intentional abuse, negligence, improper storage, improper transportation, or unauthorized disassembly and modification.

6.3 Environmental & Force Majeure Damage

Damage caused by flooding, water immersion, fire, corrosion, lightning strike, extreme high/low temperature, and other natural disasters.

6.4 Improper Use Damage

Damage caused by commercial rental operation, racing, stunt riding, overloading beyond the product’s rated limit, or use in violation of the product user manual and safety guidelines.

7. Warranty Claim Rejection Conditions

We reserve the right to reject warranty claims if any of the following situations occur:

• The product is modified, disassembled or refitted without official authorization
• Repairs are performed by unqualified third-party personnel
• The product serial number is missing, altered, covered or unreadable
• Damage is caused by improper daily maintenance or human misuse
• The claimant cannot provide valid order and purchase proof
• The detected defect is unrelated to factory manufacturing issues

8. Warranty Shipping Regulations

For all officially approved warranty claims, qualified replacement parts will be provided free of charge within the valid warranty period. In accordance with applicable local laws, customers may be responsible for partial return or outbound shipping costs.We will adopt the most reasonable and cost-effective solution for after-sales processing, including remote technical troubleshooting and free replacement part delivery.

9. Remote Fault Diagnosis Requirements

To efficiently verify product faults and process warranty applications, customers are required to actively cooperate with our after-sales team and provide relevant supporting materials: product fault photos/videos, error codes, product serial number, and detailed fault descriptions.Our team will provide professional remote troubleshooting guidance prior to confirming warranty remedies. Failure to cooperate with necessary diagnostic procedures will result in delayed claim processing.

10. Official Warranty Claim Process

Step 1: Contact SupportSubmit a warranty application via our official email: info@joyorride.com

Step 2: Submit Supporting Materials

Provide your order number, product model, product serial number, detailed fault description, and clear fault photos or videos.

Step 3: Professional Review & Troubleshooting

Our after-sales team will verify your application and provide targeted troubleshooting guidance as needed.

Step 4: Confirm Remedy & Execute Service

After the warranty claim is approved, we will provide corresponding repair, replacement or other after-sales solutions according to the actual fault situation.

11. Warranty Liability Limitation

This warranty policy only provides remedies including product repair, part replacement and related after-sales services as explicitly stipulated. To the maximum extent permitted by applicable law, Sync Smart Technology Co., Ltd shall not be liable for any indirect losses, consequential damages, profit loss, business opportunity loss, personal usage inconvenience, or unapproved additional transportation costs arising from product faults.No clause in this policy shall impair the mandatory consumer rights protected by local laws.

12. Consumer Legal Rights Statement

This warranty policy serves as an additional official guarantee benefit for customers. All terms herein do not replace, restrict or exclude the statutory legal rights enjoyed by consumers under local consumer protection laws.

13. Contact Information

Company Name: Sync Smart Technology Co., Ltd

Address: Qiangfang Logistics Park, Santang Town, Nanning, Guangxi, China

Email: info@joyorride.com

Website: joyorride.com