Last Updated: March 2026

1. Introduction

This Privacy Policy clearly defines how Sync Smart Technology Co., Ltd (“we”, “us”, “our”) collects, stores, uses, protects and manages your personal data when you browse, access and purchase products through our official website joyorride.com.By visiting and using our website, you fully acknowledge and agree to the data processing practices outlined in this policy. If you do not accept these terms, please stop using our platform immediately.

2. Company Information

Company Name: Sync Smart Technology Co., Ltd

Business Address: Qiangfang Logistics Park, Santang Town, Nanning, Guangxi, China

Support Email: info@joyorride.com

Official Website: joyorride.com

3. Types of Information We Collect

We only collect necessary and legitimate user information, which is divided into actively submitted information and automatically collected technical information.

3.1 Information You Voluntarily Submit

We collect personal data you provide when you create an account, place orders, contact customer support, subscribe to newsletters or submit warranty and after-sales requests, including:

• Full name, email address and phone number
• Billing address and shipping address
• Order records, purchase history and related service information

3.2 Payment Information

All online payment transactions are processed securely by certified third-party payment service providers. We do not store your complete credit card, debit card or sensitive payment details on our servers. All payment data is governed by the privacy rules of the corresponding payment platform.

3.3 Automatically Collected Technical Data

When you access our website, we automatically collect anonymous technical information to optimize user experience and website operation, including:

• User IP address, browser type and device model information
• Operating system, access source and referring website
• Browsing pages, stay duration and website interaction behavior

All collected technical data is mainly used for website optimization, fault maintenance and user experience improvement.

4. How We Use Your Personal Data

We only use your personal information for legitimate business purposes, including the following scenarios:

• Process, confirm and fulfill your online orders and logistics delivery arrangements
• Provide customer consultation, after-sales support, return and warranty services
• Verify transaction authenticity and prevent fraudulent transactions and risky orders
• Send order status updates, service notifications and technical support replies
• Optimize website function, page display and overall user shopping experience
• Perform legal obligations and comply with relevant regulatory requirements
• Carry out official brand marketing and product promotion activities with your authorized consent

5. Marketing Communications

With your explicit consent where required by local laws, we may send you official brand updates, new product notifications and promotional marketing emails. You have the right to unsubscribe from marketing emails at any time via the built-in unsubscribe link in the email or by contacting our customer support team.

6. Cookies and Tracking Technologies

Our website uses standard cookies and similar tracking technologies to record user preferences, stabilize website operation, analyze traffic data and support reasonable remarketing promotion.Cookies may be deployed by our official system or trusted third-party service providers. You can adjust or disable cookie functions through your browser settings. Please note that disabling partial cookies may cause abnormal display or functional failure of some website pages.

7. Data Analytics

We adopt professional website analytics tools to anonymously analyze user browsing behavior, traffic sources and page engagement data. All analytical data is aggregated and desensitized, only used for evaluating website operation effects, optimizing product display and improving service quality, and will not be used for illegal data mining.

8. Online Advertising & Remarketing

We may cooperate with formal advertising platforms to launch targeted and relevant product advertisements. Third-party advertising partners may use cookies or pixel tracking technologies to measure advertising effect and optimize content accuracy. You can turn off personalized advertising functions through browser or platform official opt-out settings.

9. Information Sharing & Disclosure

We will never sell your personal information to any third parties for commercial profit. We only share necessary user data in the following legitimate scenarios:

9.1 Authorized Service Providers

We may share minimal required information with third-party service partners who provide support services for our business, including payment processing, logistics and shipping, website hosting, email notification, anti-fraud verification and customer service assistance. All service providers sign confidentiality agreements and are prohibited from unauthorized use of user data.

9.2 Legal Required Disclosure

We may disclose user information when required by national laws, regulatory authorities or judicial procedures, to protect our legitimate rights and interests, prevent fraud risks, and respond to legal official requests.

10. International Data Transfers

As a global cross-border e-commerce brand, our business and data servers may involve international data storage and transmission. We will take sufficient technical and contractual protection measures to ensure that cross-border data processing complies with local data protection laws and fully protects your personal data security.

11. Data Retention Policy

We only retain your personal information within the necessary service cycle and legal validity period. We will store user data only to complete order performance, provide after-sales services, resolve disputes and comply with legal obligations. We will delete or anonymize user data when it is no longer required for business and legal purposes.

12. Data Security Protection

We implement standardized technical and organizational security measures to protect your personal data from unauthorized access, leakage, tampering and destruction. However, no electronic storage and network transmission technology can achieve absolute security. We will always upgrade security mechanisms to minimize data risks.

13. Your Personal Privacy Rights

According to local data protection regulations, you have the right to access, correct, delete your personal data, restrict data processing, object to data usage and enjoy data portability.You can submit all privacy-related applications via our official email: info@joyorride.com. We will verify your identity before processing your request to ensure data security.

14. EEA & GDPR Compliance

For users located in the European Economic Area (EEA), we strictly comply with the General Data Protection Regulation (GDPR). We process your personal data based on legitimate bases including contract performance, legal compliance, legitimate business interests and your explicit consent.

15. Children's Privacy Protection

This website is oriented to adult users aged 16 and above. We do not actively collect personal information from minors under 16 years old. Once we confirm that we have unintentionally obtained children's personal data, we will immediately take measures to delete the relevant information.

16. Third-Party Website Links

Our website may contain hyperlinks to third-party independent platforms. We have no control over the content, privacy policies and service rules of external websites. You need to independently check and abide by the privacy regulations of third-party platforms when accessing external links.

17. Policy Updates

We reserve the right to update and revise this Privacy Policy irregularly to adapt to business adjustments and legal updates. The updated policy will be published on this page with a revised update date. Your continued use of the website after policy updates constitutes automatic acceptance of the latest terms.

18. Contact Information

If you have any questions, suggestions or applications regarding this Privacy Policy and personal data protection, please contact us via official channels:

Company: Sync Smart Technology Co., Ltd

Address: Qiangfang Logistics Park, Santang Town, Nanning, Guangxi, China

Email: info@joyorride.com

Website: joyorride.com