Terms and Conditions
Terms and Conditions
Last Updated: March 2026
1. Introduction
Welcome to joyorride.com.
This website is fully owned and operated by Sync Smart Technology Co., Ltd (referred to as “we”, “us”, or “our” throughout these terms).
Official Support Email: info@joyorride.com
By visiting, browsing, registering or placing orders on our website, you unconditionally agree to abide by all rules set out in these Terms and Conditions. If you do not accept any part of these terms, you must stop using our website immediately.
2. Eligibility to Use the Site
When accessing and shopping on this platform, you confirm that:
- You have reached the minimum legal age of 18 years old, or the full age of majority required by your local jurisdiction;
- You possess full legal capacity to enter binding commercial purchase agreements;
- All personal, shipping and payment information you submit to us is truthful, complete and up-to-date.
3. Products & Services Provided
Our online store supplies JOYOR brand electric scooters, matching riding accessories, spare replacement parts and related mobility goods.
All product descriptions, display photos, technical specifications and stock availability information are for general reference only.
We retain the full right to adjust, upgrade, suspend production or permanently discontinue any product or service without issuing prior advance notice to customers.
4. Accuracy of Product Information
We implement reasonable quality checks to ensure product listings are precise, however we do not provide absolute guarantees that:
- Product written descriptions are entirely free from typographical or factual errors;
- Screen-displayed product colours perfectly match the physical item;
- All technical specifications stay fully updated at all times.
If obvious listing errors are found after order submission, we reserve the right to correct page information and cancel relevant orders with full customer refunds where necessary.
5. Pricing Rules
All retail prices shown on joyorride.com are subject to adjustment without prior notification.
While we take steps to prevent pricing mistakes, occasional errors may still occur.
Should an incorrect price be detected after you complete checkout, we may either:
- Reach out to you to confirm whether you accept the corrected valid price; OR
- Cancel your order entirely and issue a full refund to your original payment channel.
6. Order Acceptance Policy
Submitting an order form on our website does not equal automatic order confirmation or binding sales contract formation.
We reserve the authority to decline or cancel any order under scenarios including (but not limited to):
- The ordered product is out of stock or discontinued;
- Payment identity verification fails due to anti-fraud screening;
- Suspicious transaction activity indicating potential payment fraud;
- Listing or pricing errors on product pages;
- Breaches of any clause within these Terms and Conditions.
If your order is cancelled after payment has been successfully captured, a full refund will be processed back to your payment method.
7. Payment Processing
We support all payment methods displayed on the checkout page at the time of purchase.
You warrant that you hold full authorised rights to use the selected payment account, card or service.
All orders may undergo mandatory identity verification and anti-fraud security reviews before shipment is approved.
8. Shipping & Delivery
Full delivery timelines, regional shipping restrictions and logistics fees are detailed separately within our dedicated Shipping Policy page.
All stated delivery windows are estimated timeframes only and not legally guaranteed, unless mandatory local consumer laws state otherwise.
We accept no liability for delivery delays triggered by circumstances outside our control, such as:
- Customs inspection clearance hold-ups;
- National or regional transport service disruptions;
- Courier carrier operational failures;
- Severe adverse weather events;
- Any force majeure incidents covered under clause 14.
9. Returns, Refunds & Exchanges
All customer return, exchange and refund requests are governed by our standalone Refund & Return Policy.
We strongly advise all shoppers to read this policy thoroughly before completing checkout.
10. Manufacturer Warranty
Full warranty coverage, coverage exclusions and service application procedures are laid out in our independent Warranty Policy.
Warranty repair/replacement entitlements operate separately from your statutory return rights and follow distinct procedures.
11. Customer General Responsibilities
As a customer purchasing our electric mobility products, you agree to:
- Operate all scooters safely and with full personal accountability;
- Comply fully with all local municipal, national and regional traffic laws governing electric scooters;
- Strictly follow every printed operating instruction and safety warning guide supplied with your product;
- Complete regular routine maintenance to keep your scooter in safe working condition.
It is your sole responsibility to independently verify whether electric scooters are legally permitted for use within your residential or riding location.
12. E-Scooter Safety Risk Acknowledgement
All electric scooters carry inherent risks of physical injury, property damage and road traffic accidents during operation.
By purchasing and riding our products, you fully acknowledge and accept all such riding hazards.
We highly recommend wearing certified protective gear at all times, including safety helmets, knee and elbow pads, gloves and reflective visibility equipment.
You must only ride your scooter in compliance with local traffic regulations and the official manufacturer operation manuals.
13. Limitation of Company Liability
Within the maximum legal scope permitted by applicable consumer protection legislation, Sync Smart Technology Co., Ltd shall not be held responsible for:
- Indirect damages; consequential losses; incidental losses;
- Lost business revenue or profit; missed commercial opportunities;
- Corrupted or lost personal data.
Our total aggregate financial liability arising from any single product purchase will never exceed the exact total amount you paid for that specific order item.
No provision within these Terms will override mandatory statutory liability that cannot be contractually excluded under local law.
14. Force Majeure
We shall bear no responsibility for order delays, service interruptions or unfulfilled obligations caused by events completely beyond our reasonable control, including but not limited to:
Natural disasters, pandemic outbreaks, government regulatory orders, armed conflict or war, industry labour strikes, internet network outages, cross-border transport breakdowns, global supply chain shortages.
15. Intellectual Property Rights
All original content hosted on joyorride.com – including brand logos, written text, graphic artwork, product photography, promotional videos and full website layout design – is legally owned or licensed to Sync Smart Technology Co., Ltd, and protected by international copyright and trademark law.
No website content may be copied, reproduced, distributed, edited or repurposed for commercial or private use without our formal written prior approval.
16. Brand & Trademark Clarification
All JOYOR-branded goods sold on this website are distributed under valid commercial supply, distribution and brand authorisation agreements.
All registered trademarks, product model names and brand marks remain the exclusive property of their respective legal owners.
No clause within these Terms transfers any ownership rights to third-party intellectual property assets.
17. Restricted Prohibited User Activities
While accessing our website, you are forbidden to:
- Utilise the platform for any illegal, fraudulent or unethical activity;
- Attempt unauthorised hacking, data mining or backend system intrusion;
- Upload or distribute computer viruses, malware or harmful script files;
- Interfere with normal website server operation or page functionality;
- Infringe our or any third party’s copyright, trademark or IP rights;
- Submit false, forged or misleading personal and payment information.
We reserve the right to immediately suspend or permanently block your website access if you violate any of the above rules.
18. Privacy Policy
Your personal data collection, storage and processing when using our store is additionally regulated by our independent Privacy Policy page.
By continuing to browse and shop on joyorride.com, you consent to data handling practices outlined within that policy.
19. Third-Party External Links
Our website may contain hyperlinks directing you to unaffiliated third-party websites, logistics platforms and payment service providers.
We take no responsibility for external site content, their privacy rules, or any goods/services sold by unrelated third-party operators. You access all external links entirely at your own personal risk.
20. Updates to These Terms
We retain the unilateral right to revise and update these Terms and Conditions at any time without advance notice.
All revised versions will be published on this page with an updated “Last Updated” date stamp.
Your continued use of our website after amendments are posted constitutes full acceptance of the updated terms.
21. Governing Law
This set of Terms and Conditions shall be governed, interpreted and enforced under the laws applicable to Sync Smart Technology Co., Ltd, without reference to conflicting cross-border legal principles.
No clause within these terms shall restrict or remove mandatory statutory consumer rights granted by local consumer protection legislation.
22. Official Contact Details