Last Updated: March 2026

Thank you for shopping at JOYOR official store (joyorride.com). This Shipping Policy clearly defines our order processing, logistics delivery, shipping cost, tax and tracking rules for all orders placed on our website.

1. Company Information

This website and all shipping services are officially operated by Sync Smart Technology Co., Ltd.

Business Address: Qiangfang Logistics Park, Santang Town, Nanning, Guangxi, China

Customer Service Email: info@joyorride.com

Official Website: joyorride.com

2. Shipping Coverage & Warehouse Distribution

We provide global local warehouse delivery services, covering mainstream markets including the European Union, United Kingdom and the United States. All orders are fulfilled from local overseas warehouses to ensure fast and efficient delivery:

• European Union (EU): Orders are dispatched from our local EU warehouses (including Poland, Germany, Spain, Italy and other EU stock points), covering most mainland EU countries.
  
• United Kingdom (UK): In-stock orders are shipped directly from our UK local warehouse.
  
• United States (US): In-stock orders are fulfilled and delivered from our US local warehouse.
  

3. Order Processing Timeline

All confirmed orders will be processed within 1–2 business days after successful payment verification.Orders submitted on weekends, statutory public holidays will be processed on the next working day. During peak sales seasons, flash sales and large-scale promotional activities, order processing may be slightly delayed due to order volume surge.Once your order is packed and dispatched, we will send a shipping confirmation email with official tracking number and logistics query link.

4. Estimated Delivery Time

The delivery cycle varies according to the destination country and warehouse stock status. All delivery times are estimated working days excluding holidays and weekends:

• EU Countries: 3–7 business days
  
• United Kingdom: 2–5 business days
  
• United States: 5–10 business days
  

Important Note: All delivery timeframes are for reference only and not legally guaranteed. Delays may occur due to customs inspection, carrier operational adjustment, extreme weather, transportation failures and other force majeure factors beyond our control.

5. Shipping Fees

Free standard shipping is available for most mainland EU destinations. Additional remote area surcharges may apply for island regions, remote towns and special geographical locations.All applicable shipping costs will be fully displayed and confirmed on the checkout page before payment, with no hidden charges after order placement.

6. Taxes & Duties

For EU local warehouse orders: Goods are delivered within the European Union. Standard VAT is included in the final checkout price as required by local regulations, and no additional tax will be charged upon receipt.

For non-EU international orders: Cross-border import duties, local sales taxes and related customs fees may be generated according to the destination country’s policies. All additional charges shall be borne by the customer unless otherwise specified on the checkout page.

7. Undeliverable Regions

Due to logistics restrictions, we currently do not support delivery to the following areas:

• Overseas islands and remote inaccessible regions
  
• Military bases and military exclusive addresses
  
• PO box addresses (not applicable for large electric scooter products)
  

If your shipping address is undeliverable, our customer team will contact you in advance to adjust the delivery solution or cancel the order for a full refund.

8. Order Tracking Rules

After order dispatch, you will receive an email containing the tracking number and logistics inquiry entry. Please note that carrier system data update requires 24–48 hours, and the tracking information may not be queried immediately after shipment.If you fail to receive the tracking notification within 3 working days, please contact our support team for timely verification.

9. Failed Delivery & Address Error Rules

Customers are solely responsible for submitting accurate and complete shipping information during checkout. If the package is returned or delivery fails due to incorrect address, customer refusal to sign, or multiple unsuccessful delivery attempts, the resulting return freight, handling fee and re-delivery cost will be borne by the customer, and additional reshipping fees may apply for secondary delivery.

10. Pre-Order Products

For pre-sale and out-of-stock pre-order products, the estimated shipment date will be clearly marked on the corresponding product page. The actual delivery time is subject to production progress, inventory replenishment status and warehouse scheduling.

11. Contact Information

If you have any questions about order processing, shipping time, freight charges and logistics exceptions, please contact our official support channel:

Email: info@joyorride.com

Website: joyorride.com

Company: Sync Smart Technology Co., Ltd

Address: Qiangfang Logistics Park, Santang Town, Nanning, Guangxi, China